Marks & Spencer Faces Cyber Incident: Managing Customer Complaints and Service Disruptions
TL;DR
Marks & Spencer (M&S) is currently managing a cyber incident that has caused disruptions in card payments, gift cards, and Click and Collect services. The company has engaged external cybersecurity experts and reported the incident to relevant authorities. M&S remains operational despite temporary changes to store operations.
Main Content
Marks and Spencer Group plc (M&S) has confirmed that it is managing a cyber incident, which has led to multiple customer complaints surfacing on social media. The company has engaged external cybersecurity experts to assist with the investigation and management of the incident. Customers have reported outages affecting card payments, gift cards, and M&S’s Click and Collect service across electronic payment systems.
Incident Details
M&S released a Cyber Incident Update on the London Stock Exchange, stating:
“Marks and Spencer Group plc (the Company, or M&S) has been managing a cyber incident over the past few days. As soon as we became aware of the incident, it was necessary to make some minor, temporary changes to our store operations to protect customers and the business and we are sorry for any inconvenience experienced. Importantly, our stores remain open and our website and app are operating as normal.”
The company has reported the incident to the relevant data protection supervisory authorities and the National Cyber Security Centre. However, technical details about the attack have not been disclosed.
About Marks & Spencer
M&S is a major British multinational retailer headquartered in London. Founded in 1884, it is renowned for selling clothing, home goods, and food products. The company is listed on the London Stock Exchange (LSE) and is a constituent of the FTSE 100 Index. M&S operates both physical stores and online services, with a strong presence in the UK and some international markets. It is a household name in the UK, often associated with tradition, quality, and British heritage.
Company Response
M&S has taken immediate actions to protect its network and ensure continued customer service. The company’s update emphasizes its commitment to resolving the issue and maintaining operations:
“We are taking actions to further protect our network and ensure we can continue to maintain customer service,”
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Conclusion
Marks & Spencer’s proactive response to the cyber incident highlights the importance of robust cybersecurity measures in today’s digital age. The company’s swift actions to engage experts and report the incident to authorities demonstrate its commitment to protecting customer data and maintaining service continuity. As the investigation unfolds, customers can expect transparency and timely updates from M&S.