Microsoft Investigates Outlook Crash Issue When Switching to Classic Mode

TL;DR

Microsoft is currently investigating an issue where the new Outlook email client crashes when users attempt to switch back to the classic Outlook using the designated button. This problem has caused frustration among users who prefer the classic interface. The company has acknowledged the issue and is working on a resolution.

Microsoft Investigates Outlook Crash Issue When Switching to Classic Mode

Microsoft is currently investigating a known issue that causes the new Outlook email client to crash when users click the “Go to classic Outlook” button. This button is supposed to help users switch back to the classic Outlook interface, but it is currently malfunctioning.

Issue Overview

The new Outlook email client has been designed to provide an enhanced user experience with modern features. However, some users prefer the classic Outlook interface for its familiarity and simplicity. To accommodate these users, Microsoft included a button that allows them to switch back to the classic version. Unfortunately, this button is currently causing the new Outlook client to crash, preventing users from accessing their preferred interface.

User Impact

This issue has caused significant frustration among users who rely on the classic Outlook interface for their daily tasks. The inability to switch back to the classic version has disrupted workflows and affected productivity. Users have reported experiencing sudden crashes and being unable to access their emails effectively.

Microsoft’s Response

Microsoft has acknowledged the issue and is actively working on a resolution. The company has not provided a specific timeline for the fix but assures users that it is a priority. In the meantime, users are encouraged to use the new Outlook client or seek alternative solutions if the issue persists.

Temporary Workarounds

While Microsoft works on a permanent fix, users can try the following workarounds to mitigate the issue:

• Use the Web Version: Access Outlook through the web browser, which may provide a more stable experience.
• Clear Cache: Clearing the browser cache can sometimes resolve temporary issues.
• Update Outlook: Ensure that the Outlook client is up-to-date with the latest patches and updates.

Conclusion

Microsoft’s investigation into the Outlook crash issue highlights the company’s commitment to addressing user concerns promptly. As the new Outlook client continues to evolve, addressing such issues will be crucial in maintaining user satisfaction and trust. Users can expect a resolution soon, allowing them to switch back to the classic Outlook interface without any disruptions¹.

Additional Resources

For further insights, check:

• BleepingComputer Article on Outlook Issue

References

1. (2025, March 13). “Microsoft says button to restore classic Outlook is broken.” BleepingComputer. Retrieved 2025-03-13. ↩︎