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SysAid Patches Four Critical Vulnerabilities in On-Premise Software

Discover the latest critical vulnerabilities in SysAid's on-premise IT support software and the urgent patches released to mitigate pre-authenticated remote code execution risks.

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By Tom Grant
1 min read
SysAid Patches Four Critical Vulnerabilities in On-Premise Software

TL;DR

  • SysAid’s on-premise IT support software had four critical vulnerabilities.
  • These flaws allowed pre-authenticated remote code execution with elevated privileges.
  • Patches have been released to address these issues.

SysAid Patches Four Critical Vulnerabilities in On-Premise Software

Cybersecurity researchers have disclosed multiple security flaws in the on-premise version of SysAid IT support software. These vulnerabilities could be exploited to achieve pre-authenticated remote code execution with elevated privileges. The flaws, tracked as CVE-2025-2775, CVE-2025-2776, and CVE-2025-2777, have all been described as XML External Entity (XXE) injections. These injections occur when an attacker can interfere with an application’s process of XML parsing.

Understanding the Vulnerabilities

XML External Entity (XXE) Injections:

  • CVE-2025-2775: This vulnerability allows an attacker to inject malicious content into an XML document, leading to unauthorized access to internal systems.
  • CVE-2025-2776: This flaw enables attackers to exploit the XML parser, potentially leading to data breaches and system compromises.
  • CVE-2025-2777: This issue can be exploited to perform remote code execution, giving attackers elevated privileges on the targeted system.

Impact and Mitigation

The vulnerabilities pose a significant risk to organizations using SysAid’s on-premise IT support software. Successful exploitation could result in:

  • Unauthorized Access: Attackers could gain access to sensitive information and internal systems.
  • Data Breaches: Sensitive data could be exposed or stolen.
  • System Compromises: Attackers could take control of affected systems, leading to further exploitation.

SysAid has released patches to address these critical vulnerabilities. Organizations are urged to apply these patches immediately to mitigate the risks.

Conclusion

The discovery and patching of these vulnerabilities highlight the importance of regular security audits and prompt updates. Organizations using SysAid’s on-premise IT support software should prioritize applying the latest patches to protect against potential exploits. For more details, visit the full article: source.

Additional Resources

For further insights, check the following references:

Cybersecurity & Data Protection, Vulnerabilities
cybersecurity vulnerabilities pre-authentication
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